Häufig gestellte Fragen von Kunden

    Allgemeine Informationen über ArchExperts

    ArchExperts ist eine Plattform, die Kunden, die architektonische Dienstleistungen suchen, mit qualifizierten Fachleuten wie Architekten, Designern, Ingenieuren und Planern verbindet. Sie dient als Marktplatz, auf dem Kunden Projekte veröffentlichen und Experten finden können, die auf verschiedene architektonische Disziplinen spezialisiert sind. Warum ArchExperts für Sie als Kunde interessant ist: - Kostenoptimierte Konzepte und Visualisierungen: Arbeiten Sie mit erfahrenen Architekten, Innenarchitekten, Landschaftsarchitekten und 3D-Künstlern zusammen, die beeindruckende Arbeiten zu fairen Preisen erstellen. Dies hilft Ihnen, Ihre Projekte eindrucksvoll umzusetzen, ohne Ihr Budget zu überschreiten. - Schnelle Ergebnisse: Die Plattform bietet Zugang zu vielen Experten, die auf eine schnelle und effiziente Umsetzung von Projekten spezialisiert sind. Sie erhalten professionelle Ergebnisse in kürzester Zeit – ideal, um Fristen einzuhalten und sowohl sich selbst als auch Ihre Kunden zu beeindrucken. - Vielfältige Fachkompetenz: Neben den oben genannten Experten bietet ArchExperts auch freiberufliche CAD-Zeichner, Ingenieure und Anbieter technischer Gebäudeausrüstung. So finden Sie für jede Phase Ihres Projekts den richtigen Experten. - Einfaches Projektmanagement: Die Plattform ist benutzerfreundlich und ermöglicht eine reibungslose Kommunikation und Zusammenarbeit mit Experten. Sie können zudem den Fortschritt Ihrer Projekte jederzeit nachverfolgen. - Zuverlässige Qualitätskontrolle: Dank des Bewertungssystems können Sie sicher sein, mit den besten Fachleuten zusammenzuarbeiten. Die transparenten Bewertungen helfen Ihnen, die richtigen Experten für Ihre Anforderungen auszuwählen.

    What is ArchExperts about?

    ArchExperts is a platform that connects clients and architectural experts worldwide. The platform enables you to get architectural jobs done online.

    Short explained: clients can post online jobs, get bids, pick an expert they want to work with, communicate and collaborate in the project using ArchExperts platform environment and features.

    The platform is a great opportunity to get architectural online work done fast in a professional manner having peace of mind through a milestone-based assignment of work packages and safe and secure payment service for all involved parties.

    Who are the resources on ArchExperts?

    Registered experts on the platform are such as Architects, Interior Designers, Lighting Designer, Landscape Architects, Restoration Designer, 3D Designers, Civil Engineers, 3D Modellers, Urban Designers, Structural Engineers, CAD-Draughtsmen, Electrical designers, Geologists, Solar System Designers, Techn. Building Equipment Engineers, Photovoltaics System Designers, Swimming Pool System Designers, Journalist/Bloggers, Heating Planners, Sanitary System Planners, Landscape Ecologists, Renewable Energies Engineers, Building Control Designers, Home Automation Designers, Building Physicists, Traffic Engineers, Environmental Engineers, 3D Visualizers, Product Designers, 3D Constructors, Architectural Firms, Engineers/Planners Firms, Property Developers, IT Security Consultants, Business Consultants, Project Managers, Online Marketing Specialists, Web designers, Scientists, IT System Designers, IT Consultants, Virtual Assistants, Privacy, Consultants, Data Protection Officers, Construction Engineers and many more.

    How does it work?

    1.) Post a Job or Start a Contest

    a.) Choose a category and a subcategory of work that you want to get done

    b.) Name the title of your project

    c.) Optionally, select some skills if you want them to be covered by your experts

    d.) Describe what work should be done

    e.) Optionally, upload files & attachments that can be helpful in describing your wishes and requirements. They often help to get more accurate bid proposals and better results.

    f.) Specify how long it may take for your project to complete.

    e.) Select the budget amount that suits you

    Optionally upload your files, and tell when work should be completed. 

    We have implemented some website features and we provide some personal services on the platform that can help you to get your work done in time, in quality and on budget.

    2.) Find your Expert & Award Job

    Get offers Quickly, compare profiles, experiences, portfolios and read feedback from other clients. Interview candidates via chat, negotiate, agree on a budget and award your project to your favorite professional.

    3.) Create Milestones & Make a Deposit

    After acceptance of the job by your expert, create one or more milestones and make a deposit to the platform according to the work that has to be done in each of the milestones.

    4.) Collaborate, Approve & Pay

    During the job collaborate with your professional, chat share concepts and files. Release money form your deposit for approved milestones once satisfied with the work

    How to register?

    1. Sign up with us as a Client if you need to get work done online in architecture design, interior design, residential and commercial building engineering planning, architectural visualization, heating, sanitary, photovoltaics, smart home design, etc. 

    2. Fill out the form: put your valid email address, choose your country, select your user type. If you are an individual person, so choose „I am a Private Client“. If you are a business owner or a company then select „I am a Business Client“. This is important when it comes to getting invoices and taxes.

    3. Set your password: minimum is 8 characters, containing at least 1 uppercase, 1 lowercase, and 1 digit 

    4. Create your profile and let the community know something about you. Users with incomplete profiles are not allowed to.

    Which currencies do ArchExperts support?

    Payments can be processed for the following currencies:

    • EUR - Euro
    • GBP - Pound Sterling
    • SEK - Swedish Krona
    • NOK - Norwegian Krone
    • DKK - Danish Krone
    • CHF - Swiss Franc
    • PLN - Polish Zloty
    • USD - US Dollar
    • CAD - Canadian Dollar
    • AUD - Australian Dollar
    • ZAR - South African Rand
    • HKD - Hong Kong Dollar
    • JPY - Japanese Yen
    • AED - United Arab Emirates Dirham
    • ZAR - South African Rand
    • CZK - Czech Koruna

    Which payment methods can be used for a pay-in?

    To be able to process payments for the services you get it is required to make a deposit on ArchExperts. The transferred funds go into your wallet or are used for a service or as a deposit for a milestone you have created in order to signalize to your expert that you will be able to pay for the agreed work result.

    ArchExperts work with an official licensed payment provider Mangopay that is responsible for payment processing and holding the funds in electronic wallets. with an official bank incense that process  works we accept the following payment methods:

    1.) Credit Cards:

    •  Visa
    •  Mastercard
    •  CB
    •  American Express
    •  Maestro

     

    2.) Direct Debits

    • bank wire
    • Ibanisation
    •  

     

    3.) Web and Mobile payments

    • Klara Pay Now (SOFORT)
    •  Giropay
    • PayLib
    • Przelewy24
    • iDeal
    •  Bancontact/Mister Cash
    • SEPA Direct Debits 
    • BACS

    Note: Services can be started or provided after your funds successfully have been transferred to your wallet on ArchExperts. 

    Can I hire an expert without posting a job?

    Yes, you can directly hire an expert when you click on a „HIRE“ button. Then you will create an individual project and can start to proceed with a job description.

    Where can I report a problem?

    When you are logged in click on the „Contact us“ link. There you can contact us or message a problem if any arises. Option to select optionally:

    •  Website Security
    • There is a bug on the website
    • Report expert
    • There is a suspicious activity
    • Other

    What can I do if I want request for an offer from a specific Expert?

    There are two ways for the invitation of experts to asking them to place a bid on your project.

    1.) Post a job first, then click on the „INVITE“ button. Based on your job requirements we match categories, subcategories, and skills if any required with the profiles of registered Experts. The best matches you will see in a popped-up site. There you can select those who you want to get a bid from. You can invite up to five professionals per job. You can do this as long as you don’t award your job to a specific expert.

    2.) Once logged in and already posted a job, click in the top bar on „EXPERTS“, browse them and click on the „INVITE“ button. In the box, we show only those of your projects where the selected Expert can cover your requirements. If you like send an invitation so select your project from the list. You can invite up to five professionals per job. You can do this as long as you don’t award your job to a specific expert.

    Note: The invitation is valid for 48 hours.

    How can I transfer my balance in my wallet to my bank ?

    You need just to go to the sidebar, choose Payment Settings/My Wallet.

    In Tab „Bank Accounts“ you can click on „Payout“, follow the information on the screen, then put the amount you want to transfer to your bank account. Transfers via bank wire usually can take 5-7 working days, depending on the country, bank holidays or banks themselves.

    Note:

    When you transfer the money to a bank account you need to go through the KYC (Know Your Customer) process. This is because of regulations and financial laws in Europe and meanwhile nearly in the entire world when transferring money across the globe.

    So please provide a digital copy of your identity card, passport or driver's license. If your address is not stored on one of the documents above please upload proof regarding your residence in the Tab „KYC DOCUMENTS“. This can be i.e. a copy of an invoice from your energy or telecommunications provider. Please upload the documents in that Tab.

    Normally takes up to 24 hours on working days to check the documents. You can track the status in the Tab KYC documents. Once your identity and address have been validated you can start transferring your funds to a bank account you have created in a Tab „Bank accounts“.

    In case you are a business company with more than one CEO or stakeholder with company ownership greater than 10% you need to 

    What kind of website features are offered for posting a job?

    In „Post a Job“ section you can choose several great additional services to feature your job:

    • HIGHLIGHTED  - your project will be listed as „HIGHLIGHTED“ and presented visually more attractive than other projects to get more attention and to stand out.
    • URGENT - your job will be listed at the top of the job list for 24 hours to get faster quotes for the fastest possible start. If further jobs are posted after your job, they will be listed at the beginning of the job list. However, URGENT jobs will always appear at the top, then all those who do not have the status URGENT
    • PRIVATE - Job details are only displayed for logged-in ArchExperts. No bots and no other clients or public users will find your project details. Reviews for "PRIVATE" projects are marked on expert profile pages with a "Private" badge. No project details or profiles can be found there. Your profile is only visible to logged-in experts.

    Personal Services:

    At ArchExperts we want to support you in getting the best out of your projects. Our Recruiters and Project Managers will support you get the best available resources and professional results.

    • Hire one of our experienced recruiters. They personally review all offers and suggest only handpicked professionals that suite to your project. Chat with your personal recruiter and ask him questions. 
    • Once you have assigned your job to an Expert you can hire one of our Project Managers. They will help to structure your project, take care of project timelines and quality and support you in communication with your expert.

    What does interior architects do?

    The professional task of interior designers is the design, economic and integrative planning of environments and spaces.

    If you sometimes ask you if you should use an interior designer - we highly recommend it.  If you can afford it and the appearance of your home is important to you.

    Some areas where the services of an Interior Designer could tangibly prove their worth is if:

    • Your home has a poor or a layout and you’d like to resize the rooms, might be to add storage space, to improve traffic flow, and add more light.
    • You want to stage your home before selling. Professionally staged homes or apartments typically sell for more money and faster than homes that are not staged.
    • You have a room or part of the house you’d like to rent out for temporary stays.
    • You purchased a new home and need help decorating.
    • You frequently host guests.

    How does work a contest and what benefits can I get using it?

    Contests are great to help you in getting multiple concepts and entries to your request on a specific topic choosing a category and subcategory on the platform during starting it. You will get entries and concepts from many professionals.

    Contests are usually the best way to find out what kind of concept you like and you are comfortable with. They also show give you a taste of skills and talents from many different experts participating in your contest.

    A concept entry that you like at most you have to declare as a winner. Then the funds you have deposited to a contest wallet as a prize for the contest winner will be then released and transferred to the expert.

    Tip: If you want to go deeper into the planning with that particular expert, we recommend to hit the "HIRE" button and start an individual project with.

    Test the ck editor 5

    test the ck editor 5

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